EULA

End-User License Agreement ("Agreement")

Last updated: August 23, 2026

Please read this Agreement carefully before creating an account, installing the driver app, or otherwise using RouteMonkey.

Interpretation and Definitions

Definitions

For the purposes of this Agreement:

Acknowledgment

By creating an account, installing the driver app, or otherwise using the Service, You agree to be bound by this Agreement. If You do not agree to these terms, do not use the Service.

This Agreement is a legal document between You and the Company governing Your use of the Service. Where the Service is used by a business (for example, an account holder planning delivery rounds), that business is responsible for its drivers' and staff's compliance with this Agreement.

The driver app is licensed, not sold, to You for use strictly in accordance with this Agreement.

License

Scope of License

The Company grants You a revocable, non-exclusive, non-transferable, limited licence to access the website and to install and use the driver app, strictly in accordance with this Agreement and solely for the purpose of planning, running or delivering routes through the Service.

Your Data and Content

You retain ownership of the delivery, customer and order data You upload or connect to the Service (for example, via a spreadsheet, QuickBooks or Xero). You grant the Company a licence to process that data solely to provide the Service to You — how we handle it is set out in our Privacy Policy, which forms part of this Agreement. You are responsible for having the right to share any customer data You upload, and for the accuracy of addresses and order details You provide — the Service plans routes based on what it is given.

Acceptable Use

You must not use the Service to: process data You do not have the right to process; attempt to bypass account, driver or company-admin access controls; interfere with or disrupt the Service or the servers/networks behind it; or use automated means to extract data at scale without our agreement.

Third-Party Services

The Service relies on and may link to Third-Party Services (for example, mapping, accounting integrations, or map links opened on Your device) to function. We are not responsible for the accuracy, availability or content of Third-Party Services, and Your use of them is subject to their own terms.

Term and Termination

This Agreement remains in effect until terminated by You or the Company. You may stop using the Service and delete Your account at any time from Your account settings. We may suspend or terminate Your access if You breach this Agreement, or, for accounts not currently paying for the Service, with reasonable notice for any other reason.

Termination does not affect any rights or remedies either party has already accrued.

No Warranties

The Service is provided "as is" and "as available". To the maximum extent permitted by law, the Company disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that routes, ETAs or addresses resolved by it will always be accurate — routing depends on third-party map and geocoding data, and You should apply reasonable judgement (and local knowledge) alongside it.

Limitation of Liability

Nothing in this Agreement excludes or limits the Company's liability where it would be unlawful to do so — including for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited under English law.

Subject to that, and to the extent permitted by law, the Company's total liability to You arising out of or in connection with this Agreement is limited to the total fees, if any, You have paid for the Service in the 12 months before the event giving rise to the claim. The Company is not liable for indirect or consequential loss, or for loss of profits, business, or data, arising from Your use of the Service.

Severability and Waiver

Severability

If any provision of this Agreement is held unenforceable, it will be interpreted to achieve its intent as closely as possible under applicable law, and the remaining provisions continue in full force and effect.

Waiver

A failure to enforce a right under this Agreement is not a waiver of that right.

Changes to this Agreement

We may update this Agreement from time to time. If a change is material we will give at least 30 days' notice before it takes effect, and update the "Last updated" date above. Continuing to use the Service after a change takes effect means You accept the revised terms.

Governing Law

This Agreement is governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute arising from it, without prejudice to any mandatory consumer-protection rights You may have in the country You live in.

Entire Agreement

This Agreement, together with the Privacy Policy, constitutes the entire agreement between You and the Company regarding Your use of the Service, and supersedes any prior agreements between You and the Company on that subject.

Contact Us

If you have any questions about this Agreement, You can contact us: